Shipping policy

Local Delivery Service

Currently, we offer delivery within Hong Kong only. All orders are processed and shipped within 1–3 business days (excluding weekends and public holidays). Please note that delivery times may vary due to logistics arrangements, weather, or other unforeseen factors. Delivery is handled by SF Express.

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Free Shipping & Fees

• Enjoy free shipping for any single order over HKD $500 (excluding remote areas).

• Orders under HKD $500 will incur a flat shipping fee of HKD $60.

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Remote Area Policy

Free shipping does not apply to the following remote areas, which may also require longer delivery times:

• Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan

• Outlying Islands (e.g. Cheung Chau, Lamma Island, Peng Chau, southern Lantau)

• Restricted zones and certain industrial/container areas

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Packaging

We take great care in protecting every product. All orders are securely packaged and, whenever possible, we use eco-friendly materials to support sustainable practices.

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Order Tracking

Once your order is shipped, you’ll receive a confirmation email with an SF Express tracking number. You can track your package via our website or the SF Express official website.

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Shipping Delays

While we strive to ship and deliver your order on time, delays may occur due to weather, traffic, or third-party logistics issues. We appreciate your patience and will work with you to resolve any delivery issues.

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Need Help?

For shipping inquiries or order-related assistance, please contact us at:
📧 info@tinshunhk.com